While the marketing industry is known to undergo frequent changes, artificial intelligence has increased that evolution at a rate that sometimes feels unattainable to keep up with. Now that features like AI and generative engine optimization are in the mix, marketers are forced to learn and adapt quickly in order to stay competitive.
Because of that, continuous learning is imperative, but many marketers are overworked, underpaid, and undertrained. With urgent tasks, ever-expanding workloads, smaller teams, and shrinking budgets, upskilling often gets postponed in favor of more time-sensitive matters.
A new study from Adobe for Business surveyed more than 400 American marketers to learn more about their tasks, whether they want to upskill, who pays for that training, and if the tools they use help or hurt their productivity. Adobe for Business provided Digital Information World with exclusive data from the survey, including breakdowns by career level and generation not available in the public report.
Extending beyond the job description
The study data revealed that more than one in five marketers reported undertaking 10 or more core responsibilities in their current positions. In addition to their regular duties, they are frequently assigned tasks beyond their job description, with more than half stating they have taken on extra duties outside of their previously agreed-upon tasks.
High-priority tasks can and will arise at any time, causing managers to request that their employees stop their current work to help. In fact, study participants disclosed receiving an average of five ad hoc tasks per week from their superiors.
According to the survey, the most common marketing role responsibilities were identified as marketing strategy (46%), social media marketing (41%), and content marketing (37%). But those who take on additional work tend to focus most on marketing strategy (14%), social media marketing (13%), and market research (10%) alongside their regular duties.
These additional tasks also vary by business size, as marketers at small businesses reported performing 26% more tasks than those at enterprise-level businesses. Workers at small- and medium-sized companies tend to carry out social media duties most often. Large businesses are tasked with added marketing strategy work more frequently, and enterprise companies tack on more project management tasks.
As more work is added to marketers’ plates, the need to familiarize themselves with, if not master, new specialities and training becomes imperative for success.
Marketers want to upskill, and many are funding their training from their own pockets
Marketers are witnessing the most sophisticated technological advancements in recent history, and many are doing what they can to learn new skills and incorporate them into their daily routines.
The study shared that nearly four in five marketers spent their personal time and money outside of work building new skills in the past year, averaging roughly 57 hours of learning off the clock. Of those who trained outside of working hours, more than three in four paid with money from their own pockets, investing an average of $310 in the past 12 months.
Learning and development trends fluctuate across generations. The report found that Gen X marketers spent the most time upskilling than any other age group, with 79% seeking external training outside or regular working hours, averaging 69 learning hours in the past year. Gen Z marketers were only slightly behind on time spent advancing their knowledge, allocating 68 hours, but Gen Z (82%) had the highest percentage of marketers spending personal time expanding their skillset.
Nearly 80% of Millennials and 67% of Baby Boomers committed to outside training, but they spent the least time studying new skills, dedicating only 50 hours and 31 hours, respectively.
There are many different facets of marketing that professionals want to learn more about, but the top focus areas are:
- AI automation (39%)
- Graphic design (31%)
- Data analytics (27%)
- Leadership (26%)
- Data visualization (21%)
- Web development (20%)
- Email marketing (20%)
- TikTok (19%)
While employers expect marketers to understand and utilize AI, only 23% of survey respondents said they have received on-the-job training on the topic.
The data highlighted that every generation of marketers feels that learning AI automation skills is the most essential focus area to pursue outside of work. Baby Boomers feel the most strongly about this, as 67% took time off the clock to learn more. While Millennials were the least likely to use personal time to learn from upskilling, the report unveiled that they received more AI automation training at work than any other generation.
Career-level AI training also ranges, but the data show that lower-level employees tend to get the least amount of AI knowledge improvements, as only 15% of entry-level workers reported receiving on-the-job AI training. Employees at the manager level (30%) were more likely to have received AI training while at work; however, more than half needed to broaden their AI capabilities outside of work.
How inefficiency costs companies and what that looks like
On top of marketers flagging that they are overworked and undertrained, they also reported that their employers often expect them to have access to and mastery of various software and tools that they use, even if they have never used them before. Some even pay for the use of these tools instead of their employers footing the bill.
Roughly one in 10 marketers in the study stated they use eight or more tools weekly, and more than two in five pay out of their own pockets for tools they regularly use. Some feel they hold them back, as respondents said they have lost an estimated 60 hours of productivity annually due to inefficient tools.
The tools marketers say hinder their efficiency the most are:
- Spreadsheets (26%)
- Collaboration tools (18%)
- Customer relationship management systems (13%)
- Email marketing platforms (11%)
- social media management tools (11%)
- Project management (11%)
Marketers want to learn, so much so that they are willing to invest their own personal time and money to get the training they need to perform to the best of their abilities. Continuous learning is among the most impactful ways to do just that in a field that is constantly changing and innovating. As new technologies continue to emerge, it is in businesses’ best interest to ensure marketers are aware and trained on the most up-to-date tools that will empower them to produce the best results.
Visual learner? Scroll to the end of this article to view infographics highlighting key survey findings and statistics
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by Web Desk via Digital Information World









