Our latest chat session got off to a rocky start when for the first time in Ask the UXperts history, I got the time wrong by an hour. Luckily past Hawk wasn’t quite so useless (and future Hawk has learned a valuable lesson), so the reminder email and tweets that I hooked up last week did the job… and reminded me. Once I got over being flustered, I thoroughly enjoyed the session, which turned out to be a specially valuable one for me.
The subject of the chat was empathy and active listening, and our UXpert was the amazing Indi Young. Indi literally wrote the book on the subject, launching Practical Empathy, earlier this year. An independent consultant, Indi helps teams with person-focused research, product strategy, and experience flow.
If you didn’t make the session because you didn’t know about it, make sure you join our community to get updates of upcoming sessions. If you’re interested in seeing what we discussed, or you want to revisit your own questions, here is a full transcript of the chat.
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The post Transcript: Ask the UXperts: Empathy & Active Listening with Indi Young appeared first on UX Mastery .  by Sarah Hawk via UX Mastery |
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