Steve Portigal’s latest book – still hot off the press – is titled Doorbells, Danger, and Dead Batteries. It is a “diverse compilation of war stories that range from comically bizarre to astonishingly tragic, tied together with valuable lessons”.
With chapter titles like Not Safe For Work and Gross, Yet Strangely Compelling it sounds like a great read!
We’re excited to be hosting Steve – the ultimate user research expert – in our Slack channel next week for what will no doubt be an enlightening and entertaining session. We’ll discuss lessons he and other UX professionals have learnt from mishaps in the field, and will have the opportunity to ask him about the skills needed to survive and succeed in user research.
Join us to benefit from Steve’s years of experience, arming yourself to survive the next time something unexpected happens!
You can find out more about Steve’s book (and order your own copy) here. Get 20% off with the code UXMASTERY20.
The Details
- Where: Our dedicated ‘Ask Steve’ Slack channel (You’ll need to request an invitation if you haven’t yet joined our Slack channel)
- When: 1pm Wednesday 14 December PDT or 8am Thursday 15 December AEST
(or find out what time that is for you)
Meet Steve Portigal
He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories.
He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations (including Citrix, Airbnb, eBay and Pinterest).
Steve lives in a small coastal town just outside of San Francisco and actively seeks out new ramen restaurants.
How to Ask Your Questions
If you can’t make the live session but have questions, we’d love to collect them ahead of time and we’ll ask Steve on your behalf. You can ask them in the comments below. We’ll publish the responses (along with the full transcript) in the days following the session.
Here are a few question ideas to get you started:
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Do you have some tips for preparing for potential disasters ahead of time?
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Is there a place for humour when things go wrong?
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Is it appropriate/acceptable to end a research session if the subject offends or insults you?
How does Ask the UXperts work?
These sessions run for approximately an hour and best of all, they don’t cost a cent. We use a dedicated public Slack channel. That means that there is no audio or video, but a full transcript will be posted up on here in the days following the session.
The post Ask the UXperts: Learning from the comic, tragic & astonishing moments in user research — with Steve Portigal appeared first on UX Mastery.
by Sarah Hawk via UX Mastery
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