[special]This article is a part of a new series called Startup Spotlight, where we focus on successful entrepreneurs and emerging startups that are taking the web industry by storm.[/special]
Everyone knows a thick skin is needed to handle the world of customer support. Customers have the opportunity to seek support via phone calls, emails, social media posts, live chats and more.
It’s a lot to handle, and as these technological developments continue so does the pressure for customer support managers to answer these queries as timely and efficiently as possible.
But there are only so many queries people can handle before it grows tiresome, and because we’re all human it’s impossible for anyone to work 24 hours a day, 7 days a week answering every question possible.
Cue Influx, a startup that handles customer conversations and actions for businesses of all sizes and types, responding to tens of thousands of customer queries every month.
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The company was founded by Leni Mayo and Michael de Wildt, who both faced a similar problem of having too many customer support inquiries to manage their successful side businesses. What initially began as a side project and answering customer tickets for friends eventually grew into a fully fledged business - a scenario that many startups and emerging entrepreneurs can relate to.
"One of our value propositions is that we’re elastic and we’re on demand. Clients only pay per output with us, meaning they pay when we answer to a customer," said Chief Marketing Officer Alex Holmes.
Influx changes the game by helping businesses build long-standing relationships with their customers by delivering round-the-clock, round-the-world customer support. Since its beginnings as a two person team three years ago, the company has expanded into more than 80 employees based in Australia and worldwide.
Influx’s Chief Marketing Officer Alex Holmes joined the team earlier this year after having worked with digital marketplace Envato in the past, having developed a real interest for the customer support industry.
Continue reading %Elastic and On Demand – Why Influx Is the Solution for Customer Support%
by Aleczander Gamboa via SitePoint
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