Thursday, August 25, 2016

Unconventional UX Wisdom for Stressed Out Entrepreneurs

Stressed out woman on old fashioned phone

Any quick Google search on user experience design (UXD) will yield hundreds – if not thousands – of articles, blog posts, and books .

And for good reason: UX design is a complex and ever-growing field that demands a certain amount of technical and creative rigor.

[caption id="attachment_137439" align="alignright" width="350"]Is this you after reading UX blogs?</em> Is this you after reading UX blogs?[/caption]

The best user experiences focus on a long-term goal, while design trends are ever-changing, so it can feel taxing trying to keep up. When you have dozens of reputable sources promising tips and tricks to tweak your next project, the task of designing your digital product can feel even more overwhelming.

How do you avoid the trap of getting bogged down in the details, while still feeling like you're doing the best that you can? Especially when you've got all the other aspects of running a business on your hands, holding onto both quality and sanity can be difficult.

That's why today we want to offer a few gems of UX wisdom that you won't hear in other blogs and resources – tips and tricks actually help cut back on your options and lift some of the pressure off what should ultimately be a fun and targeted pursuit. Try these out for yourself, and tell us what you think!

1. Never forget: You can fix it later.

One huge tenet of user experience design is the concept of 'iteration'. Because you're designing for actual humans in the actual real world, you're always going to mess up along the way.

Most good products, whether digital or analog, have a really long iteration story. That is, the designers went through several versions before they got to the one that you're ultimately using. Iteration can feel like a daunting task; it's like writing a paper and then endlessly revising it.

Diagram: Iterative Based Approach

But on the bright side, it's a marvelous thing that UX design already has a philosophy of constant change built in. No one expects your product to remain the same forever – even after it's already launch.

Even if your original design doesn't have any serious flaws, it's going to have to change eventually to keep up with design trends and audience shifts. Think about it: even companies like Google have gone through major logo and functionality changes.

[caption id="attachment_137433" align="aligncenter" width="600"]Google UI animations Hey, if Google did it…[/caption]

And you can't throw a rock without hitting a new Facebook interface update. The nice thing about digital audiences is that while they're finicky, they have a pretty short-term memory because the digital world moves at such a rapid pace.

In other words, don't sweat the small stuff and know that you can always come back and fix it later – whatever 'it' is.

2. Ugly can work.

The thing about digital interfaces is that while beauty and elegance are certainly valued, they're not the only thing that users care about.

You know how beauty pageants say they judge contestants on more than just looks? Well, the UX field is like that – except that it's actually true! What might look like 'ugly' or 'plain' design can actually work well if it fills a genuine need of the people that use it.

And often, users will respond positively to a digital experience as long as:

  • it is relevant to their needs
  • the path to making a decision is clear and
  • it solves a problem for them.

Need some large-scale proof that ugly or simple can work? Check out Craigslist, Reddit, and Quora.

[caption id="attachment_137436" align="aligncenter" width="940"] Not the prettiest, but we're all used it. Not the prettiest, but we're all used it.[/caption]

[caption id="attachment_137434" align="alignright" width="301"]Amazon's checkout UI Amazon's checkout UI[/caption]

These quaint, 'plain Jane' interfaces almost warp you back to the 'stone-age' internet when the White House website still had clip art as its navigation images. Just like that White House website, Craigslist and Reddit have fairly significant traffic and serve a ton of diverse users. Amazon, another heavy hitter, arguably has some pretty 'ugly' features that still work great.

Their orange checkout button is a great example. It's not the orange you would paint a house in (probably) but it certainly catches your eye and gets the job done. You don't always have to shoot for the prettiest design to come out on top!

When torn between many product development decisions, make sure to first focus on learning what your customers need most, and give them the solution that is the more relevant and easy to use than alternatives. Pretty can always come later.

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by Ryan O'Connor via SitePoint

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