How U.S. Employees Report Using AI at Work

As workplaces increasingly integrate emerging technologies, understanding how people actually employ these tools provides crucial insight into their practical value and evolving role in professional settings.

A Gallup workforce survey conducted in 2025 found that employees who used artificial intelligence (AI) at work reported using it for information-related and idea-generation purposes. Among U.S. employees surveyed in the second quarter of 2025 who said they used AI at least yearly, 42% reported using it to consolidate information, while 41% said they used it to generate ideas. Another 36% reported using AI to support learning new things. Gallup noted that these reported uses did not change meaningfully from its initial measurement in the second quarter of 2024.

When asked about the types of AI tools they used in their role, more than six in ten AI-using employees reported using chatbots or virtual assistants. AI-powered editing and writing tools were the next most commonly reported, followed by AI coding assistants. Use of more specialized tools, including those designed for data science or analytics, was less common overall but more frequently reported by employees who used AI at work more often.

AI Use	Percentage Selected
To consolidate information or data	42%
To generate ideas	41%
To learn new things	36%
To automate basic tasks	34%
To identify problems	20%
To interact/transact with customers	13%
To collaborate with coworkers	11%
Other	11%
To make predictions	9%
To set up, operate, or monitor complex equipment or devices	8%

AI Use	Percentage Selected
Chatbots or virtual assistants	61%
AI writing and editing tools	36%
AI coding assistants	14%
Image, video, or audio generators	13%
Data science or analytics tools	13%
Task, scheduling, or project management tools	13%
Meeting assistants or transcription tools	12%
Presentation or slide deck tools	10%
AI-powered search or research tools	10%
Email or communication management tools	9%
Knowledge or information management tools	8%
Automation or robotic process automation (RPA) tools	5%
Other	4%

Gallup also reported that in the third quarter of 2025, 45% of U.S. employees said they used AI at work at least a few times a year, while daily use remained limited to about 10% of the workforce.

When tools make it easier to learn, solve problems, or work more effectively, they earn their place in daily practice.

Notes: This post was drafted with the assistance of AI tools and reviewed, edited, facted-checked and published by humans.

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by Asim BN via Digital Information World