Yesterday morning I spent an enlightening hour hosting Ruth Ellison in our Campfire chatroom for a session on Customer Journey Mapping. It was one of the most popular sessions that I’ve run to date, and Ruth’s form was fantastic. The questions came thick and fast but she didn’t let it phase her!
Ruth is a Principal user experience designer working at PwC’s Experience Centre, in Canberra, Australia.
She is extremely passionate about creating accessible and inclusive user experiences and is fascinated by the way humans interact with each other and with web and computer systems.
If you didn’t make the session because you didn’t know about it, make sure you join our community to get updates of upcoming sessions. If you’re interested in seeing what we discussed, or you want to revisit your own questions, here is a full transcript of the chat.
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The post Transcript: Ask the UXperts: Customer Journey Mapping with Ruth Ellison appeared first on UX Mastery .  by Sarah Hawk via UX Mastery |
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