This helps them remember important details about their customers like past conversations and individual preferences. Recently, WhatsApp tested this feature in an update for the Android beta version. The latest update showed that users could add specific messages directly to notes. This feature will help businesses by allowing them to note important information about customer interactions.
The new feature will have a text field on the chat information screen for users to write notes. This will be part of a future update for WhatsApp Web. For businesses, being able to write down important customer information in WhatsApp will make managing customer details easier. They will not need separate tools or systems, which saves time and resources.
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WhatsApp plans to share more details about this feature as they continue to work on it. The introduction of the contact note feature is part of WhatsApp's efforts to improve the user experience and expand its business services.
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by Mahrukh Shahid via Digital Information World
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