According to a survey conducted by Forbes Advisor, 76% of consumer say that they are worried that AI might make misinformation more prevalent than might have been the case otherwise. What’s more, this is just one of the concerns that this many consumers reported. 75% also stated that they are concerned about the potential loss jobs caused by AI because of the fact that this is the sort of thing that could potentially end up making certain roles obsolete.
With all of that having been said and now out of the way, it is important to note that consumers are still readily adopting AI chatbots into their daily lives. 65% stated that they would prefer to use ChatGPT over Google, which might make the dominance of the once unassailable search engine juggernaut less pronounced in the long run.
54% also believe that their customer experience might get improved due to the presence of AI, with 53% mentioning that AI chatbots being used for customer support could prove highly useful. 37% of the people that responded to this survey also stated that they feel like their product recommendations could become far more personalized thanks to the advanced and precise nature of AI.
Regardless, the concerns surrounding AI are still quite relevant. 60% of survey respondents are worried that product reviews might get written by AI chatbots which would make them far less trustworthy. All in all, we are living in a fast changing world, one where AI will become increasingly relevant, and consumers will need to contend with the new normal.
by Zia Muhammad via Digital Information World
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