Users of Starlink have given +42 points to the complete Starlink experience, the highest score among many big wireless services like cable, 5G and DSL. It also has highest scores in video streaming (+44) and maintaining Wifi connection (+37). The survey also found out that 85% of Starlink users live in rural areas in the USA and now the residents of these places are enjoying satellite internet service. Only 15% of Starlink users are from urban or suburban areas.
Most of the Starlink users are from areas where there were limited broadband services or no access to internet services at all. 11% of the Starlink users said that they have never subscribed to any internet service before, while some users said that they only used broadband services through small ISPs. This shows that most users didn't have any alternate option before subscribing to Starlink.
Even though Starlink received a lot of positive feedback, its users weren't happy with its customer service and billing support. Starlink received -1 score on its Billing Support, -3 on Technical Support and -17 in In-Store Experience. Users said that they don't get why Starlink has to be sold at big box retailers while its hardware is available at Target, Walmart and Best Buy. Cable, DSL and Fiber also had poor In-Store Experience scores.
On the other hand, Fiber Network users rate its services positively, but they are not quite satisfied with it. High-speed fiber has a high cost which can go from $60 to $100 per month. Most users said that they think Fiber is a better option than Starlink but if we talk about its cost, this option doesn't seem too alluring.
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by Arooj Ahmed via Digital Information World
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